Maniphest T45998

Blender crash when trying to open user preferences
Closed, Duplicate

Assigned To
None
Authored By
dan buske (dbuske13)
Sep 2 2015, 5:56 PM
Tags
  • BF Blender
Subscribers
Aaron Carlisle (Blendify)
Campbell Barton (campbellbarton)
dan buske (dbuske13)

Description

System Information
Operating system and graphics card
Win 7 premium
Intel family 4 onboard
Blender Version
Broken: (example: 2.69.7 4b206af, see splash screen)
Worked: (optional)
Latest
Short description of error
Clicked on user preferences and crashed to desktop.
Some say it is a problem with Intel graphics. Latest update installed.
Exact steps for others to reproduce the error
Based on a (as simple as possible) attached .blend file with minimum amount of steps

Event Timeline

dan buske (dbuske13) created this task.Sep 2 2015, 5:56 PM
dan buske (dbuske13) claimed this task.
dan buske (dbuske13) raised the priority of this task from to 90.
dan buske (dbuske13) updated the task description.
dan buske (dbuske13) added a project: BF Blender.
dan buske (dbuske13) edited a custom field.
dan buske (dbuske13) added a subscriber: dan buske (dbuske13).
Aaron Carlisle (Blendify) removed dan buske (dbuske13) as the assignee of this task.Sep 2 2015, 6:53 PM
Aaron Carlisle (Blendify) added a subscriber: Aaron Carlisle (Blendify).
Aaron Carlisle (Blendify) added a comment.Sep 3 2015, 1:25 AM
  • Ensure both your OS and drivers are fully up-to-date. (service pack 1 is mandatory )
  • Try to disable any running antivirus.
  • Try to re-download and re-install Blender.
  • Try the latest build from our buildbot.
  • Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
  • Try to tweak OGL settings in UserPreferences, System tab.
  • Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
  • Attach here the report generated by Help -> System Info.
  • Launch Blender from the command line with -d option and attach here any error printed out in the console.
  • Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).
Aaron Carlisle (Blendify) lowered the priority of this task from 90 to 30.Sep 3 2015, 1:25 AM
Campbell Barton (campbellbarton) added a subscriber: Campbell Barton (campbellbarton).Sep 3 2015, 7:14 AM

This is a known problem with buggy drivers.

Campbell Barton (campbellbarton) closed this task as a duplicate of T39937: User Preferences Crash.Sep 3 2015, 7:15 AM