Maniphest T56544

Blender 2.80 crashes at startup
Closed, Resolved
Actions

Assigned To
Clément Foucault (fclem)
Authored By
Angel Ribado (Ribado)
Aug 26 2018, 5:30 AM
Tags
  • BF Blender: 2.8
  • Platform: Windows
  • EEVEE & Viewport
Subscribers
Angel Ribado (Ribado)
Bastien Montagne (mont29)
Clément Foucault (fclem)

Description

Hi! my name is Angel, this is my first post here and I wanted to report a bug which is keeping me from using blender to seek for any possible help.

System Information
Operating system: Windows 7 Ultimate x64
GPU: ATI Radeon HD 4550
CPU: Intel Core i3-2120 3.30 GHz
RAM: 4 GB

Blender Version
Broken: Blender 2.80 b30d103cf63 x64
Worked: One of the previous 2.80 versions which said "New Compiler" can't remember which one specifically was.

Short description of error
Every time I try to open Blender it launches up a blank gray screen and then immediately crashes.

Exact steps for others to reproduce the error
Occurs when attempting to run blender.

Revisions and Commits

rB Blender
rBfbbadc877517 Fix T56544: Crash on startup with Radeon + Win 7

Related Objects

Mentioned Here
rBb30d103cf63c: Cloth: Fix mistake in big matrix multiplication

Event Timeline

Angel Ribado (Ribado) created this task.Aug 26 2018, 5:30 AM
Bastien Montagne (mont29) lowered the priority of this task from 90 to 30.Aug 26 2018, 11:13 AM
Bastien Montagne (mont29) edited projects, added BF Blender: 2.8, GPU / Viewport, Platform: Windows; removed BF Blender.
Bastien Montagne (mont29) added a subscriber: Bastien Montagne (mont29).

Most certainly a GPU/driver issue, please

  • Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template!
  • Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker or open source ones in linux distributions).
  • Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
  • Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
  • Attach as text file here the report generated by Help -> System Info (do not paste it directly in comment).
  • Launch Blender from the command line with --debug-gpu option and attach as text file here any error printed out in the console (do not paste it directly in comment).
Angel Ribado (Ribado) added a comment.Aug 26 2018, 4:32 PM
In T56544#530487, @Bastien Montagne (mont29) wrote:

Most certainly a GPU/driver issue, please

  • Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template!
  • Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker or open source ones in linux distributions).
  • Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
  • Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
  • Attach as text file here the report generated by Help -> System Info (do not paste it directly in comment).
  • Launch Blender from the command line with --debug-gpu option and attach as text file here any error printed out in the console (do not paste it directly in comment).

Hi! thanks for the response:

  • I already provided my system information and exact blender version (blender-2.80-b30d103cf63-win64) which causes the problem (let me know if you need more detailed info), as for the drivers I'm using AMD Catalyst 13.9.
  • I have some updates pending on Windows Update, I'll update everything and try again.
  • I can't attach a system info using 2.80 since it crashes right after launching it, however here I'm attaching the system info using the latest build of blender 2.79 (blender-2.79-920dff35dc3-win64) which works perfectly.
  • Can you help me with how to start Blender from the command line? I don't know how to start it in debug mode or factory settings using those commands.

Thanks!

system-info.txt12 KBDownload

Angel Ribado (Ribado) added a comment.EditedAug 27 2018, 8:48 PM
In T56544#530487, @Bastien Montagne (mont29) wrote:

Most certainly a GPU/driver issue, please

  • Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template!
  • Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker or open source ones in linux distributions).
  • Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
  • Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
  • Attach as text file here the report generated by Help -> System Info (do not paste it directly in comment).
  • Launch Blender from the command line with --debug-gpu option and attach as text file here any error printed out in the console (do not paste it directly in comment).

Hi again, already updated everything pending on Windows Update but no luck so far, I also figured out how to start blender in debug mode as you told me and got this log from cmd, here is the error log attached as a txt, it seems some kind of problem with opengl even though my gpu supports opengl 3.3.

Thanks!

Debug gpu log.txt6 KBDownload

Bastien Montagne (mont29) assigned this task to Clément Foucault (fclem).Sep 3 2018, 5:06 PM
Bastien Montagne (mont29) raised the priority of this task from 30 to Normal.
Bastien Montagne (mont29) added a subscriber: Clément Foucault (fclem).

Indeed, looks like buggy driver… win7 is becoming old too, vendors are not always putting a lot of efforts in their drivers for that OS anymore…

@Clément Foucault (fclem) will let you handle that one, feel free to merge in existing task if you think we already had that reported somewhere. ;)

Clément Foucault (fclem) added a comment.Sep 3 2018, 7:21 PM

In the system info GL_ARB_texture_gather is listed as supported. But it fails to find it during compilation time.

It seems that someone is having the same problem here: https://community.amd.com/thread/168106

So we need to double check again if GL_ARB_texture_gather is define by the preprocessor in the shader.

Clément Foucault (fclem) changed the task status from Unknown Status to Resolved by committing rBfbbadc877517: Fix T56544: Crash on startup with Radeon + Win 7.Sep 3 2018, 7:21 PM
Clément Foucault (fclem) added a commit: rBfbbadc877517: Fix T56544: Crash on startup with Radeon + Win 7.
Clément Foucault (fclem) edited projects, added EEVEE & Viewport; removed GPU / Viewport.Jun 19 2020, 11:11 PM