Maniphest T67420

RX 5700 XT not working with 2.8
Closed, Archived
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Assigned To
Demeter Dzadik (Mets)
Authored By
Emerson Gifford (atomicemerson)
Jul 22 2019, 4:51 AM
Tags
  • BF Blender
Subscribers
Demeter Dzadik (Mets)
Eitan Traurig (EitanSomething)
Emerson Gifford (atomicemerson)
Jeroen Bakker (jbakker)
Paul Fairclough (paulf)
Rob Williams (Deathspawner)

Description

System Information
Operating system: Windows 10
Graphics card: AMD Radeon RX 5700 XT

Blender Version
Broken: All builds of 2.8 (7-21-2019)
Worked: (optional)

After changing graphics cards from RTX 2060 to the new RX 5700 XT, my entire computer freezes when I open Blender 2.8, requiring a restart. I expect this to just be a driver bug, with this being a new graphics card- but I thought I should report it anyways.

Exact steps for others to reproduce the error
Literally just opening Blender 2.8 breaks it. 2.79 works fine.

Related Objects

Event Timeline

Emerson Gifford (atomicemerson) created this task.Jul 22 2019, 4:51 AM
Eitan Traurig (EitanSomething) added a subscriber: Eitan Traurig (EitanSomething).Jul 22 2019, 5:25 AM

Can you check if you are using the most recent driver version and if not update to the latest version.

Emerson Gifford (atomicemerson) added a comment.Jul 22 2019, 5:34 AM
In T67420#729818, @Eitan Traurig (EitanSomething) wrote:

Can you check if you are using the most recent driver version and if not update to the latest version.

Yes, most recent drivers and software for everything.

Rob Williams (Deathspawner) added a subscriber: Rob Williams (Deathspawner).Jul 22 2019, 7:17 AM

I am experiencing the same issues. I am a benchmarker who's been testing 2.8 for some upcoming content, and the RX 5700 XT was the first roadblock I ran into. Oddly, I managed to get some good test runs in, but I didn't realize at the time how lucky that was. With the RX 5700 (non-XT), I can't get it stable even once. As is detailed here, the entire PC locks up as soon as Blender is opened. I extracted a fresh version to see if that would help, but no cigar.

I have some contacts I can reach out to at AMD to tip off about this issue. NVIDIA's Turing didn't work at launch either, but it at least didn't lock up the entire PC...

Jeroen Bakker (jbakker) lowered the priority of this task from 90 to 30.Jul 22 2019, 8:36 AM
Jeroen Bakker (jbakker) added a subscriber: Jeroen Bakker (jbakker).

Please report the driver version. Users are reporting that it works with the latest version of the driver (19.7.2) that was released last week.
If this is not the case we need more information in order how to reproduce it. T66848: Blender 2.8 crash with AMD RX 5700 Series GPU's

Emerson Gifford (atomicemerson) added a comment.Jul 22 2019, 3:49 PM
In T67420#729883, @Jeroen Bakker (jbakker) wrote:

Please report the driver version. Users are reporting that it works with the latest version of the driver (19.7.2) that was released last week.
If this is not the case we need more information in order how to reproduce it. T66848: Blender 2.8 crash with AMD RX 5700 Series GPU's

I'm using 19.7.2. Thats interesting that other people are getting it to work- I'll play around a little bit more and get back if I figure anything out.

Rob Williams (Deathspawner) added a comment.Jul 22 2019, 5:07 PM

I had no idea AMD had released a new driver since I began testing last Monday. I updated to the .2 release (from .1), and it did in fact fix things for me. Emerson: You might want to try using DDU (Display Driver Uninstaller) to wipe your driver entirely (in safe mode), and then reinstall 19.7.2. DDU has saved me on multiple occasions with oddities like this.

Jeroen Bakker (jbakker) added a subscriber: Atom Jones (atomicatom).EditedJul 23 2019, 8:09 AM

@Emerson Gifford (atomicemerson) could you try to create a system-info.txt by following the next instructions.

Start a command line and go to the blender application folder.

blender.exe -b --python-expr "import sys_info;sys_info.write_sysinfo('system-info.txt')"

Blender should not open any display, writes the system-info.txt and then quits.
the system-info.txt can be found in the folder you start blender from. Please upload this to this issue report.

Jeroen Bakker (jbakker) removed a subscriber: Atom Jones (atomicatom).Jul 23 2019, 8:10 AM
Demeter Dzadik (Mets) changed the task status from Unknown Status to Unknown Status.Aug 3 2019, 11:39 AM
Demeter Dzadik (Mets) claimed this task.
Demeter Dzadik (Mets) added a subscriber: Demeter Dzadik (Mets).

Closing due to no response in a week. Feel free to re-open if the issue persists, providing the information requested by Jeroen. (Add Action->Change Status->Open)

Paul Fairclough (paulf) added a subscriber: Paul Fairclough (paulf).Sep 28 2019, 12:59 AM

I'm seeing the same running on Linux using the "Radeon™ Software for Linux® Driver for Ubuntu 18.04.3 Revision Number 19.30" drivers.

Demeter Dzadik (Mets) added a comment.EditedSep 28 2019, 1:10 AM

I recommend opening a fresh report. Make sure you have the latest blender version, and in that new report, provide the system-info.txt that you get when you follow the instructions from Jeroen, along with any other info that could be helpful.