Maniphest T72959

Crash on startup - issue with Wacom ISD Service / EXCEPTION_INT_DIVIDE_BY_ZERO in ISD_Tablet.dll
Closed, Archived
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Assigned To
Brecht Van Lommel (brecht)
Authored By
Pete (pefi)
Jan 7 2020, 10:43 PM
Tags
  • BF Blender
Subscribers
Alaska (Alaska)
Brecht Van Lommel (brecht)
Germano Cavalcante (mano-wii)
Pete (pefi)
Sean Telford (Stelford)

Description

System Information
Operating system: Win 10 1909 Build 18363.535
hp EliteBook X360 1030 G2
Graphics card: intel i5-7200U onboard graphics

Blender Version
Broken: v2.81a

Short description of error
Blender crashes on startup with the following error:
Error : EXCEPTION_INT_DIVIDE_BY_ZERO
Address : 0x00007FFB87096200
Module : C:\WINDOWS\SYSTEM32\ISD_Tablet.dll

Exact steps for others to reproduce the error
Downloaded/Installed blender from Windows Store, as Win Installer and ZIP file from Blender website. All versions crashed on startup with same error. Some webresearch showed a similar problem of Autodesk FUSION like a year ago. There the solution was to disable WACOM ISD Service. Tried the same thing. Voila - with WACOM ISD service stopped Blender starts and works like expected. Would be interesting to understand why Blender crashes as no WACOM tablet is attached.

Related Objects

Event Timeline

Pete (pefi) created this task.Jan 7 2020, 10:43 PM
Germano Cavalcante (mano-wii) changed the task status from Needs Triage to Needs Information from User.EditedJan 8 2020, 3:35 PM
Germano Cavalcante (mano-wii) added a subscriber: Germano Cavalcante (mano-wii).

This seems to be a driver issue, and since it is seen in other software, then it's less likely to be due to an misuse of API in the blender code.

To investigate this problem, someone with programming skills should be able to reproduce it in their own setup.
For this the same conditions need to be recreated, with the same tabled model and same driver version installed.

Have you tried updating the drivers to see if the problem has already been fixed by the manufacturer?

Brecht Van Lommel (brecht) closed this task as Archived.Jan 8 2020, 3:48 PM
Brecht Van Lommel (brecht) claimed this task.
Brecht Van Lommel (brecht) added a subscriber: Brecht Van Lommel (brecht).

There's reports about this ISD_Tablet.dll crashing in a wide variety of applications, particularly on HP computers. There is likely a bug in the version of the Wacom software that HP ships, and other users have reported that uninstalling or installing the latest version of the Wacom software resolved the issue.

I don't think we can do anything to fix this on the Blender side, the wintab driver just seems broken here.

Ankit Meel (ankitm) merged a task: T76022: Blender won't start.Apr 23 2020, 1:38 PM
Ankit Meel (ankitm) added subscribers: Sean Telford (Stelford), Alaska (Alaska).
Ankit Meel (ankitm) mentioned this in T76021: I am not able to open or uninstall/reinstall blender.Apr 23 2020, 7:03 PM