Maniphest T80181

Blenderkit no longer working.
Closed, Archived
Actions

Assigned To
Vilem Duha (pildanovak)
Authored By
Dean Morrissey (Dean)
Aug 28 2020, 11:35 AM
Tags
  • Add-ons (Community)
Subscribers
Aaron Carlisle (Blendify)
Dean Morrissey (Dean)
ibrahim yousef (thun9der)
Jesse (zeek42)
Vilem Duha (pildanovak)

Description

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: GeForce GTX 750/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 432.00

Blender Version
Broken: version: 2.83.5, branch: master, commit date: 2020-08-19 06:07, hash: rBc2b144df395f
Worked: (newest version of Blender that worked as expected)

Addon Information
Name: BlenderKit Online Asset Library (1, 0, 30)
Author: Vilem Duha, Petr Dlouhy

Short description of error

The addon is not opening. It was working, but then it stopped and I received an error message.

I have uninstalled 2.38 and installed 2.83.5 but nothing changed.

Exact steps for others to reproduce the error

Event Timeline

Dean Morrissey (Dean) created this task.Aug 28 2020, 11:35 AM
Jesse (zeek42) added a subscriber: Jesse (zeek42).Sep 3 2020, 2:28 PM
Jesse (zeek42) added a comment.Sep 3 2020, 2:34 PM

Im getting the exact same error and have been unable to work for a week!
Tried every thing I could think of to fix this and I got nothing.

Jesse (zeek42) added a comment.Sep 3 2020, 3:55 PM

I have never used this site before I got this error, maybe this isn't the place for comments, i dont know. Did you find any work around for this Dean?

ibrahim yousef (thun9der) added a subscriber: ibrahim yousef (thun9der).Sep 4 2020, 7:06 PM

its realy annoying i have the same problem

Jesse (zeek42) added a comment.Sep 5 2020, 11:17 PM

I sent the devs an email pointing them to this page. They said their gonna start looking into to it ASAP.

Vilem Duha (pildanovak) claimed this task.Sep 6 2020, 11:22 AM
Vilem Duha (pildanovak) added a comment.Sep 7 2020, 10:06 AM

I didn't manage to reproduce this error in Blender 2.83.5 even if I tested on Windows (and also Mac) so I want to ask all involved:

  • does this problem happen to you only in 2.83.5, or also blender 2.90?
  • Is this limited to Windows 10 only, or anybody else with other operating system experienced this?

From the bug report, it seems that there's a problem with reading the preferences file.
Try to delete file bkit.json in this directory: C:\Users\YOURUSERNAME\AppData\Roaming\Blender Foundation\Blender\2.83\scripts\presets\

Does this help?

Jesse (zeek42) added a comment.Sep 7 2020, 11:16 AM

Worked for me!

Dean Morrissey (Dean) removed Vilem Duha (pildanovak) as the assignee of this task.Sep 7 2020, 11:42 AM
Dean Morrissey (Dean) added a subscriber: Vilem Duha (pildanovak).

Sorry, I've been away. The only solution I found was to uninstall Blender and the delete all the files it leaves behind. With a new reinstall of 2.83 all, everything was ok. Since updated to 2.83.5 and now 2.9 and have no problems.

Dean

Vilem Duha (pildanovak) claimed this task.Sep 7 2020, 1:47 PM

This is still weird and should be investigated if it happens to far too many people.
The prefs file surely didn't change in recent versions of blender, I guess it's the same since 2.8. Please don't remove me as assignee of a task if it's not closed - I am the only dev of the addon. ( I now can't change the assignee status anymore)

ibrahim yousef (thun9der) added a comment.Sep 7 2020, 1:56 PM
In T80181#1010652, @Vilem Duha (pildanovak) wrote:

I didn't manage to reproduce this error in Blender 2.83.5 even if I tested on Windows (and also Mac) so I want to ask all involved:

  • does this problem happen to you only in 2.83.5, or also blender 2.90?
  • Is this limited to Windows 10 only, or anybody else with other operating system experienced this?

From the bug report, it seems that there's a problem with reading the preferences file.
Try to delete file bkit.json in this directory: C:\Users\YOURUSERNAME\AppData\Roaming\Blender Foundation\Blender\2.83\scripts\presets\

Does this help?

ITS NOT WORKING

Aaron Carlisle (Blendify) closed this task as Archived.Dec 8 2021, 7:39 PM
Aaron Carlisle (Blendify) added a subscriber: Aaron Carlisle (Blendify).

Hi, Blender Kit is maintained independently of Blender now, please report the bug here:

https://github.com/BlenderKit/blenderkit/issues