Maniphest T83919

Blender not opening, crashes on start
Closed, Duplicate
Actions

Assigned To
None
Authored By
PiMaster06
Dec 18 2020, 5:55 AM
Tags
  • BF Blender
Subscribers
PiMaster06
Robert Guetzkow (rjg)

Description

System Information
Operating system: Windows 10: Windows version 1909 (OS Build 18363.1256)
Graphics card: amd radeon r5 graphics
Processer: i5
( old computer :) )

Blender Version
2.9.1

Short description of error
Every time I open blender, it opens the command prompt, shows a white screen (saying it's blender), then closes. Everything I have seen others say to do has not worked. I've tried reinstalling from different places, updating drivers, and opening in the command prompt, even trying --debug-gpu. Nothing is working.

Exact steps for others to reproduce the error
Open blender 2.9.2 from anywhere. (generally you have to double click it)

Event Timeline

PiMaster06 created this task.Dec 18 2020, 5:55 AM
Robert Guetzkow (rjg) changed the task status from Needs Triage to Needs Information from User.Dec 18 2020, 10:04 AM
Robert Guetzkow (rjg) added a subscriber: Robert Guetzkow (rjg).

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

PiMaster06 added a comment.Dec 18 2020, 7:50 PM

When I double click it, it says, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

PiMaster06 added a comment.EditedDec 27 2020, 2:08 AM

Here they are, hopefully I did everything right

blender_system_info.txt16 KBDownload

blender_debug_output.txt648 BDownload

PiMaster06 added a comment.Dec 27 2020, 2:13 AM

Also it may be worth noting that Blender did work one time with debug_gpu, then didn't work again.

Robert Guetzkow (rjg) added a comment.Dec 27 2020, 11:30 AM

Currently it looks like it is crashing the graphics driver of your AMD GPU. Please upload the C:\Users\***\AppData\Local\Temp\blender.crash.txt and check if you're able to start Blender by double-clicking on the blender_debug_gpu_glitchworkaround.cmd. Could you please check which specific R5 Graphics chip you're using (200 series, 300 series)?

PiMaster06 added a comment.Dec 27 2020, 6:03 PM

Yes, it does work when I do that! Thank you so much!

I don't know exactly what series the graphics card is, but it is version 21.19.414.2560

Here is the file you asked for:

blender.crash.txt14 KBDownload

Robert Guetzkow (rjg) closed this task as a duplicate of T80804: Crash on startup.Dec 27 2020, 6:05 PM

There is a fix in 2.92 that should allow you to start Blender normally. This usually only occurs on older hardware that we don't support anymore (e.g. R5 200 series with TeraScale 2).

PiMaster06 added a comment.Dec 28 2020, 12:59 AM
This comment was removed by PiMaster06.
PiMaster06 added a comment.Dec 28 2020, 12:59 AM

Thanks!