Maniphest T93495

EXCEPTION_ACCESS_VIOLATION on Blender 2.93.6
Closed, Resolved
Actions

Assigned To
Michael Lam (miclol)
Authored By
Michael Lam (miclol)
Nov 29 2021, 11:11 PM
Tags
  • BF Blender
Subscribers
Harley Acheson (harley)
Michael Lam (miclol)
Raimund Klink (Raimund58)

Description

System Information
Operating system: Windows 8.1
Graphics card: AMD Radeon R9 M370X

Blender Version
Broken: 2.93.6
Works: 2.83.0

Short description of error
Running Blender causes an EXCPETION_ACCESS_VIOLATION and Blender doesn't boot.

Exact steps for others to reproduce the error

  1. Run Blender.
  2. That's it.

Error Log

blender.crash.txt14 KBDownload

Event Timeline

Michael Lam (miclol) created this task.Nov 29 2021, 11:11 PM
Harley Acheson (harley) added a subscriber: Harley Acheson (harley).Nov 30 2021, 1:08 AM

This is an access violation in your video card's OpenGL driver. The first thing to try is to update your video card driver to the latest version.

Michael Lam (miclol) added a comment.Nov 30 2021, 1:12 AM

I checked for new updates for the Radeon R9 M370X but Windows couldn't find any updates and apparently the Video Card has been End-Of-Lifed by AMD so no updates there either.

Harley Acheson (harley) added a comment.Nov 30 2021, 1:26 AM

@Michael Lam (miclol) - ...Windows couldn't find any updates...

You look for the driver on AMD's site: https://www.amd.com/en/support

Raimund Klink (Raimund58) added a subscriber: Raimund Klink (Raimund58).Nov 30 2021, 1:54 AM

@Michael Lam (miclol)
For Windows 8.1:

Revision Number
Crimson ReLive Edition 17.7.1 Optional
Release Date
7/14/2017

If you want up to date drivers you need to update to a newer OS (Windows 10 for example):

Windows 10:
Revision Number
21.Q1.2
Release Date
4/27/2021

Raimund Klink (Raimund58) changed the task status from Needs Triage to Needs Information from User.Nov 30 2021, 1:54 AM
Michael Lam (miclol) added a comment.Nov 30 2021, 2:27 AM

So basically if I want to run Blender 2.93 for Windows 8.1 using my video card I need to upgrade to Windows 10?

Michael Lam (miclol) closed this task as Resolved.Nov 30 2021, 2:42 AM
Michael Lam (miclol) claimed this task.

I ended up using Blender 2.90.1 and it worked! Guess I'm sticking with that!

Raimund Klink (Raimund58) added a comment.Nov 30 2021, 2:44 AM
In T93495#1262072, @Michael Lam (miclol) wrote:

I need to upgrade to Windows 10?

Or to Linux ;-)

But I have no idea, I am not a developer.