Maniphest T103310

Blender 3.4.0 crashes / closes when accessing 2D template from main screen.
Closed, Resolved
Actions

Assigned To
None
Authored By
Larry Arnold (Mutt)
Dec 18 2022, 10:02 AM
Tags
  • BF Blender
Subscribers
Larry Arnold (Mutt)
Pratik Borhade (PratikPB2123)
Sun Kim (persun)

Description

System Information
Operating system: Windows-10-10.0.22621-SP0 64 Bits
Graphics card: AMD Radeon(TM) Graphics ATI Technologies Inc. 4.5.0 Core Profile Context 22.20.16.06.220904

Blender Version
Broken: version: 3.4.0, branch: blender-v3.4-release, commit date: 2022-12-06 18:46, hash: rBa95bf1ac01be
Worked: 3.0.0

Short description of error
Blender 3.4 opens and works. But crashes / closes Blender, when trying to open 2D template from splash screen and also crashes / closes from File>new> 2d animation..

Exact steps for others to reproduce the error
open Blender 3.4.0. (opens to normal splash screen and is usable for all other functions)
Splash screen >click on 2D Animation selection. (crash/ closes Blender)
open Blender 3.4.0 (opens normal to splash screen and is usable for all other functions)
File>New>2D Animation (crash / closes Blender.)

blender.crash.txt24 KBDownload

blender_debug_output.txt74 KBDownload

blender_system_info.txt14 KBDownload

Related Objects

Event Timeline

Larry Arnold (Mutt) created this task.Dec 18 2022, 10:02 AM
Pratik Borhade (PratikPB2123) changed the task status from Needs Triage to Needs Information from User.Dec 19 2022, 5:12 AM
Pratik Borhade (PratikPB2123) added a subscriber: Pratik Borhade (PratikPB2123).

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to reproduce the error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Larry Arnold (Mutt) updated the task description.Dec 24 2022, 3:17 PM
Sun Kim (persun) added a subscriber: Sun Kim (persun).Dec 24 2022, 3:44 PM

This looks similar to T101675.

Pratik Borhade (PratikPB2123) added a comment.Dec 25 2022, 3:49 AM

Yes looks same to some extent. Thanks @Sun Kim (persun) :)
@Larry Arnold (Mutt), could you check whether updating GPU driver solves the issue?: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/amd.html

Larry Arnold (Mutt) added a comment.Dec 31 2022, 1:58 PM

Thank you. Updating the drivers from AMD directly worked.
note: I used the auto detect from AMD and it gave me the correct drivers for my system.
note: before I downloaded the drivers I checked the installation path. I found there was no AMD file folder, the C:/AMD folder did not exist. I can only assume that HP did not ship that folder and drivers with the computer when I purchased it.
so if anyone else has an HP with an AMD chip set. check to see if there is a folder under C:/AMD listed. if not then suggest to download the drivers directly from AMD. For us non-computer savy users, I check "Drivers" it only shows what it shows and report that. Not knowing there are missing divers. So please add that to your questions to ask from the start. It helps so much. And will cut down on confusion and the massive fustration I had. Now we know. Remembering it is a whole other problem. :) thanks again for all your support.

Pratik Borhade (PratikPB2123) closed this task as Resolved.Jan 1 2023, 4:23 AM
Pratik Borhade (PratikPB2123) claimed this task.

Thanks for the update. Closing this task.

Pratik Borhade (PratikPB2123) removed Pratik Borhade (PratikPB2123) as the assignee of this task.Jan 1 2023, 4:23 AM